We want you to be happy with your purchase! If something goes wrong, we're here to help. You can return or replace your purchase if:

You received the wrong product or it doesn't match the product description.

Your product has a quality or manufacturing defect, or is damaged.

Our products are handmade, so each piece is unique. Small variations in color, shape, or size are normal and not considered defects.

We handle each return request individually and reserve the right to resolve issues as we see fit.

Email us at Ceramika7417@gmail.com within 48 hours of delivery.

Order number
Delivery address
Unboxing video
Reason for return
Photo of the defective or incorrect product (if applicable)

Note : If your package is tampered with, please don't accept it and return it to the delivery person before signing the Proof of Delivery.

We're here to help and want to make things right